Looks good. I’ve never visited you site before but in just a few seconds I new just what it offered. That’s what it’s all about. nice job.

I like the older version i hope you guys would have an option for customers to opt out the new version please add an option

Hi,
I noticed all your items copy of brand name from china.
That is a shame for American company.
Shame shame.
Your friend
Shame on you

Its great that you are looking for feedback.

The new home page has a nice feel to it and is slick and clean, the colours are excelent and images are of high quality. The meta keywords are good but maybe you would consider adding items.

May i enquire why your usage has been constantly dropping and http://www.swoopo.com is constanly increasing ?

see source at http://alexa.com/siteinfo/http://www.swoopo.com/

Thanks Nate, we’re excited about it! Thanks for the Kind words!

Thanks for the feedback Yacob. We feel the changes we’ve made to the site are positive and geared towards making the experience better and easier to navigate. Although we can’t offer an alternative version, we hope you’ll find the new changes beneficial. Thanks again for your feedback!

Hi John, thanks for the feedback! Not quite sure what you mean about “all your items copy of brand names from China”…we have brand names from all over the world, hence our tagline “We’re Your Connection To Excess Inventory From The World’s Most Trusted Brands” and we happen to feel like we are contributing to the recovery of the U.S. economy by helping companies liquidate their excess inventory while saving customers significant amounts of money during these tough times. You are certainly entitled to your opinion, but we beg to differ sir.

Thanks for the comment Ciaran! Our internal traffic numbers are a bit different than Alexa but internally we’re actually focused on many things other than visitor volume and we’re very pleased with how those site performance indicators are trending. Regarding Swoopo, they’re an auction website of sorts but they’ve got a much different model. Every bid entered on the site costs the consumer 75 cents so Swoopo profits from every bid placed whether it lead up to a win or if it was placed by a losing bidder. We’re happy for Swoopo in their trending traffic pattern, but we’re not into their breed of auctions. We’re focused on getting people the best deals on excess inventory and not charging them along the way.

problem: I am new to bidding and wanted to buy two portable air conditioners. I wanted to bid $350.00 for the 2 of them. I did not realize that it would be doubled and be $700.00 If this gets to ubid please e-mail me. I will be calling tomarrow regarding this mess up. My lot #902743622

Bruce Eichenberg

Nice pages, easy to navigate. Long time customer Only complaint, not closing auction at appointed time, but extending it longer. Lost many items because I went to bed thinking I had won.

I bought 2 things on uBid in the past month: a Compaq laptop (brand new! impeccable and inexpensive), and a Samsum digital camera (refurbished; high-end model at affordable price). I was really PLEASED with the experience of shopping at uBid.com. Products arrived quickly and in perfect shape. Your customer service people on the phone are TERRIFIC. Very helpful, and when they say, “we’ll call you back”, they MEAN it. It’s rare and refreshing to find on the internet a great store for cool products, such as uBid. Keep up the good work!

Hi Bruce, this is Ryan from uBid…hope you had a great experience with uBid Customer Care and they were able to help you with your issue. If you are placing a bid for multiple items, your bid is for each item. Sorry about the confusion and thanks for bidding at uBid!

Hi Frederic,

Thanks so much for the kind words! We’ve been working really hard to make the site the best it can be and it’s really nice to hear our efforts have not gone unnoticed! Thanks again for the kind words and we’ll try and keep up the good work!!

Awesome site, I have been buying on Ubid for years and it only gets better. The best site to buy from online hands down!!!

Thanks for the kind words Greg, we’ve been working very hard to improve the user experience and it’s very nice to hear how much you’ve enjoyed the improvements to the site! Thanks again!!

Your shipping rates on multiple items are way out of line. That’s where you are making your profit, and that is not fair.
I bought a box of 12 of the same items, and paid almost $60.00 for the shipping. If I had brought that box to UPS, I know the shipping would not have been more than $15.00, if that much.
Thankfully, I only paid $1.00 for each item. But any hopes of doing any reselling are destroyed because with the shipping added on, I’m back to full retail markup.
Won’t be doing much business with you at these rates.

Hi Alan,

This is Ryan from uBid. I understand your frustration with the shipping rates and we are working with our sellers to alleviate this issue. There is a box on the product page that calculates shipping for you by entering your zip code before you bid to see the shipping rate. May I suggest using that in the future to avoid the shipping charges you see as unfair. We are continuously working to get better so thank you very much for your comments.